LIC Merchant Portal Login, Registration, and Premium Collection Guide 2025
LIC Merchant Portal – Overview & Quick Summary
The LIC Merchant Portal is a dedicated digital platform created by the Life Insurance Corporation of India (LIC). It helps merchants, empowered agents, Senior Business Associates (SBAs), and retired employees manage premium collections and invoices online. Consequently, it provides a secure and centralized system for merchants to collect premiums, generate invoices, reconcile transactions, and download receipts.
As a result, this portal has become an essential part of LIC’s digital ecosystem, ensuring faster transactions, reducing paperwork, and offering complete transparency.
Who Can Use the LIC Merchant Portal?
The LIC Merchant Portal is not designed for customers. Instead, it is restricted to:
- LIC Merchants authorized to collect premiums.
- Empowered Agents who handle bulk premium collection activities.
- SBAs (Senior Business Associates).
- Retired employees of LIC who continue to work as premium collection agents.
Therefore, access is strictly regulated, and only approved users can log in with credentials issued by LIC.
LIC Merchant Portal Login – Step-by-Step (2025)
Logging in to the portal is straightforward; however, accuracy is important. Here’s the updated process:
- Visit the official LIC Merchant Portal website: merchant.licindia.in.
- Next, click on Merchant Login under “Online Services.”
- Enter your User ID and Password provided by LIC.
- If prompted, complete the OTP authentication process.
- Finally, click Submit to access the dashboard.
👉 Tip: In addition, make sure that Caps Lock is off, use a compatible browser (Chrome/Edge), and always log out after completing tasks to maintain security.
Forgot Password / Change Password / Update Email for OTP
The portal also offers several self-service options to help merchants:
- Forgot Password:
- Click on “Forgot Password” on the login page.
- Then enter your User ID and registered email ID.
- A reset password will be mailed to you.
- Finally, log in with the new password and change it immediately for security.
- Change Password:
- After logging in, navigate to the Change Password section.
- Enter the current password, set a new one, and confirm.
- Update Email for OTP:
- Merchants can update their email IDs to ensure OTPs are sent to the correct address.
- This step is essential because OTPs are required for sensitive transactions.
LIC Merchant Portal Dashboard – Menus & Key Modules
Once logged in, merchants will see a structured dashboard. Moreover, it includes the following key modules:
- Invoice Generation – create invoices for policy premiums.
- Premium Collection – manage collected payments effectively.
- Pending Invoices – view unpaid or incomplete transactions.
- Pay Invoice Online – settle dues securely through online banking.
- Receipts / Reports – download transaction receipts and generate compliance reports.
- Instructions/User Guide – access official documentation for assistance.
Premium Collection via LIC Merchant Portal – End-to-End Flow
The portal also simplifies the premium collection process:
- Generate Invoice – Merchants prepare invoices for collected premiums.
- Collect Premium – Accept payment from customers (cash, cheque, online modes).
- Pay Invoice Online – Merchants settle the invoice amount online with LIC.
- Download Receipt – Final receipts are created for record-keeping.
- Reconciliation – Daily settlement ensures error-free reporting.
⚠️ Note: For example, if you are handling cash invoices, follow LIC’s official “Instructions” and “User Guide” carefully to remain compliant.
LIC Merchant Portal Registration / Access Provisioning
Unlike customer services, the LIC Merchant Portal does not allow open self-registration. Instead, user IDs and passwords are issued directly by LIC. Therefore:
- Only authorized merchants, empowered agents, SBAs, or retired employees can request access.
- If you are new, you must contact your LIC branch or administrative division for provisioning.
Best Practices: Secure Login, OTP, & Data Hygiene
Merchants must follow strict security hygiene. In particular:
- “Always use strong passwords and update them regularly.”
- Moreover, ensure your registered email ID is correct to receive OTPs.
- On the other hand, avoid logging in from public computers or shared networks.
- Clear browser cache and cookies to avoid session errors.
- Finally, always log out after completing work.
Common Errors & Troubleshooting
Merchants may face issues while accessing the portal. However, most can be fixed quickly:
- “Invalid User ID/Password → Reset password using the “Forgot Password” option.”
- Account Locked → Contact LIC admin support.
- OTP Not Received → Check spam/junk folder or update your registered email ID.
- Invoice Not Visible → Refresh dashboard or check the pending invoice queue.
- Payment Not Reflecting → Wait for reconciliation; as a result, payments usually update by end of day.
- Browser Errors → Clear cache, update browser, or switch to Chrome/Edge.
📧 In conclusion, for unresolved issues, contact merchant support email or reach your LIC branch office.
Merchant Portal vs LIC Customer Portal vs LIC WhatsApp Bot
It is also important to understand the differences between portals:
- LIC Merchant Portal – designed for merchants and empowered agents to collect premiums, generate invoices, and download receipts.
- LIC Customer Portal – built for policyholders to check policy status, pay premiums, and download statements.
- LIC WhatsApp Bot (8976862090) – enables customers to pay premiums and get policy details instantly on WhatsApp.
Therefore, merchants should always use the Merchant Portal, while customers should rely on the Customer Portal or WhatsApp Bot.
Reports, Receipts & Compliance Notes
Merchants are required to maintain daily compliance. For example:
- Receipts – always download and share them with customers.
- Reports – generate daily or weekly settlement reports for internal auditing.
- Pending Invoice Checks – review pending invoices regularly to avoid delays.
- Reconciliation – consequently, ensure every premium collection matches LIC’s records.
Mobile Use & On-the-Go Access
Although the portal is optimized for desktops, it can also be accessed on smartphones. In addition, merchants can:
- Check pending invoices.
- Generate receipts.
- Make online payments while traveling.
However, for heavy tasks and bulk reports, desktops provide a smoother experience.
FAQs – People Also Ask
The LIC Merchant Portal is a premium collection platform for authorized merchants and agents. On the other hand, the customer and agent portals focus on self-service features such as policy status and payment by customers.
Visit merchant.licindia.in, enter your User ID & Password, and click submit. In some cases, OTP verification may also be required.
Click on Forgot Password on the login screen, enter your user ID and registered email ID, and follow the reset instructions sent via email.
Login and use the Update Email option. Moreover, enter your new email ID, verify it, and OTPs will be sent to the updated address.
Key features include invoice generation, premium collection, pending invoice review, online invoice payment, and receipt/report download. Therefore, it covers everything a merchant needs for daily operations.
Access is limited to merchants, empowered agents, SBAs, and retired employees authorized by LIC. Consequently, customers cannot log in to this portal.
On the official portal, click on Instructions or User Guide links available on the homepage.
Conclusion
In conclusion, the LIC Merchant Portal is a crucial digital tool that empowers merchants, agents, and SBAs to handle premium collection, invoice generation, and daily reconciliation with ease. Moreover, by following secure login practices, updating OTP email IDs, and using the dashboard features effectively, merchants can ensure smooth operations and full compliance with LIC’s policies. Overall, this comprehensive guide helps users log in, reset passwords, generate invoices, and troubleshoot issues—all from one official platform.